Privacy Policy

About this policy

This policy describes information handled through the Auto Assist customer website and My Auto Assist portal, operated by AutoAssist FL, LLC in Wildwood, Florida. It covers the website’s customer accounts, appointment requests, vehicle features, newsletter signup, and deposit payments.

Information you provide

• Contact and account details: name, email address, phone number, and information used to create or sign in to your account. Email/password authentication and optional Google sign-in are handled through Supabase Auth.
• Vehicle details: VIN, year, make, model, trim, mileage, and other vehicle information you enter or that is returned by a VIN lookup.
• Booking and service details: requested services, descriptions of vehicle concerns, preferred appointment times, booking references, appointment changes, and related service history available in the portal.
• Mobile service location: the address and access instructions you enter. If you choose “Use my current location” and allow browser access, the booking flow captures latitude and longitude for the service location. You can enter an address instead.
• Newsletter signup: your email address, subscription status, and signup source when you submit the homepage newsletter form.
• Payment records: deposit amounts, currency, transaction identifiers, payment method category, payment status, receipt links, and refund records returned by Square.

Guest checkout also creates customer, vehicle, appointment, and payment records. Creating or signing in to an account with a matching email may connect those records to your customer portal.

How information is used

Quick appointment requests are stored separately from appointments. We use the contact details, vehicle information, requested service, and optional preferred date to respond to your inquiry. Authorized staff can add notes and track its status. A keyed hash of technical request information helps limit abuse. We count successful requests and confirmed appointments internally without sending customer details to an advertising platform.

The website uses this information to identify customers, manage accounts and saved vehicles, prepare and manage appointment requests, locate vehicles for mobile service, process deposits and refunds, display receipts and service records, and save newsletter subscriptions. Auto Assist uses customer and booking information to respond to service inquiries and manage the requested work.

Providers and information sharing

• Supabase: provides account authentication and stores the website’s customer, vehicle, appointment, payment, refund, newsletter, and related records used by Auto Assist.
• Transactional email: when configured, Resend delivers request and confirmed-booking notifications containing customer and vehicle details to the Auto Assist business inbox. Manager links require staff authentication.
• Square: collects payment details through its payment fields and processes payments and refunds. The website sends a payment token, amount, booking reference, and service description to Square. Auto Assist’s website does not store your full card number. See Square’s buyer privacy notice for its practices.
• Google sign-in: if you choose this option, Google and Supabase process the sign-in, and the website uses the returned account identity to link your Auto Assist account. Google’s own privacy policy applies to its services.
• NHTSA VIN lookup: the website sends an entered VIN to the U.S. National Highway Traffic Safety Administration’s vPIC service to retrieve vehicle specifications.
• Vehicle illustrations: when configured and an illustration is needed, the website requests a generic vehicle image from Car Image API using year, make, and model. This image request does not include your VIN, name, or contact details.
• Website hosting: Vercel serves the website and its server routes. Requests necessarily pass through hosting infrastructure and may include technical information such as IP address, browser information, and requested URLs.

The website does not include advertising pixels or a customer-data sales integration. Providers may process technical and transaction information under their own policies. This policy does not describe every practice of an external service.

Cookies, browser storage, and booking links

Supabase uses cookies to maintain authentication sessions. The website also uses session storage to recover an unfinished booking and local storage to remember where to return after sign-in. These recovery records have a two-hour validity window; a completed payment clears the stored booking draft.

Booking steps pass entered contact, vehicle, service, and location details in URL query parameters. Those URLs may remain in browser history and be visible to hosting infrastructure. Do not share booking URLs or receipt-access links, and avoid entering sensitive information that is not needed for service.

You can clear cookies and browser storage in your browser settings, although doing so may sign you out or remove booking recovery information. The website does not include a separate analytics or advertising tracking script; services such as authentication and checkout may use their own cookies and technical data.

Records, security, and your choices

Signing out, clearing browser storage, or cancelling an appointment does not delete customer, vehicle, service, or payment records. The website does not provide an automatic account-deletion tool or publish a fixed retention period for these records.

You can review information available in My Auto Assist and contact us to request access, corrections, deletion, or help with newsletter preferences. We may need to verify your identity and consider records needed for service, accounting, payment disputes, or applicable legal obligations. We do not promise that every record can be deleted immediately.

Account access and payment processing use authentication and third-party payment tools, but no internet service can guarantee absolute security. Keep sign-in credentials and receipt links private. Do not send full card numbers or passwords by email or chat.

External messaging and links

If you use Google Business Profile messaging or another external platform to contact Auto Assist, information you enter there is also handled under that platform’s policies. This website does not itself provide a Google AI messaging interface. Do not assume that this website policy describes a platform’s AI processing or data retention. Contact us directly for questions about a service request.

Policy updates

We may update this policy when the website or its data handling changes. The date above identifies the latest version. For appointment and payment policies, see our Terms of Service.