Terms of Service

Using our website and services

These terms apply to the Auto Assist customer website, My Auto Assist customer portal, and appointment requests made through the website. Auto Assist is operated by AutoAssist FL, LLC in Wildwood, Florida. By using the website or submitting an appointment request, you agree to these terms. Any estimate, repair authorization, invoice, or separate service agreement provided for your vehicle also applies to that work.

Appointments and service availability

You may request shop or available mobile service as a guest or through an account. Provide accurate contact details, vehicle information, service concerns, and, for mobile service, the vehicle location and access instructions. Only request service for a vehicle you own or are authorized to arrange service for.

Submitting a request and paying a deposit do not by themselves confirm an appointment. Requests remain subject to Auto Assist’s confirmation, scheduling availability, and the suitability of the requested service and location. Contact us if you need to confirm the status or timing of your appointment.

Booking deposits

The booking deposit shown at checkout is applied toward your scheduled service; it is not the full price of diagnosis or repair. A $50 booking deposit is refundable under the conditions below. A requested time remains subject to Auto Assist’s confirmation.

Diagnostic fees, estimates, and repairs

Diagnostic work may carry a separate fee for the inspection and testing needed to identify a concern. Ask Auto Assist to confirm the applicable diagnostic fee and scope before authorizing that work. The website does not publish a universal diagnostic fee or promise that diagnostic charges will be waived or credited toward a repair.

A service selection or appointment request is not a final repair estimate or authorization for additional work. Repair scope, parts, labor, diagnostic charges, taxes, and any other applicable charges should be addressed in your service estimate and authorization. Contact Auto Assist with questions about pricing before approving work.

Rescheduling, cancellations, and no-shows

• One self-service reschedule is allowed with at least 24 hours’ notice before the scheduled appointment, subject to available published times. The existing deposit stays attached to the appointment, and the revised request is subject to confirmation.
• Cancel at least 24 hours before the confirmed appointment for a full deposit refund. Late cancellations and no-shows forfeit the deposit, subject to applicable law. Cancelling an appointment does not automatically issue a refund; refunds are processed separately through Square.
• If Auto Assist cancels an appointment or cannot agree a suitable appointment time with you, you are eligible for a full deposit refund. Contact us to arrange it.
• Use My Auto Assist when the online change options are available, or contact us for guest bookings, late changes, or other assistance.

Any approved refund is processed separately through Square. A refund request is not proof that funds have been returned. Processing and bank posting times vary; contact us if you need help checking a refund.

Payments through Square

Website deposits are processed by Square, with Apple Pay available on supported devices and browsers. You authorize the amount displayed when you submit payment. Square’s payment fields tokenize card details; Auto Assist’s website receives a payment token and records transaction details rather than storing your full card number. Payment availability and completion depend on Square and the applicable payment network.

Keep your booking reference and payment receipt. If a payment appears uncertain or incorrect, contact us before submitting another payment.

Customer accounts and information

Keep your account credentials private and your customer and vehicle information accurate. Contact us if you suspect unauthorized account activity. Do not use the website to access another person’s records, submit fraudulent bookings, or interfere with the service.

Our Privacy Policy describes how the website handles customer information, account data, bookings, and payments.

Messages and third-party services

Website information and messages are general service information. A message alone does not confirm an appointment, establish a final price, or authorize repairs. Contact Auto Assist directly to confirm those details. If you contact us through Google or another external platform, that platform’s terms and privacy policy also apply. Do not send passwords or full payment card details in a message.

Updates and questions

We may update these terms as the website or service policies change. The date above identifies the latest version. Contact us with questions about these terms or the terms applicable to an existing booking. These terms do not limit rights or remedies that cannot be limited under applicable law.